Customer Service

Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.

*Term and description created by The Conference Board.


25 Truths about Customer Experience: Insights from the 2017 Customer Experience Conference

June 2017

The best way to provide a great customer experience is to stay on top of evolving customer needs and view disruption as a new way to please customers.

View more publications

Connected Spenders: The Digital Consumer of the Future

14 February, 2017

Learn more about a new group of consumers called Connected Spenders, who will account for nearly half of global consumption over the next decade and serve as a signpost for where global consumption is headed in the future. CPE credit available

View more webcasts

Products & Services


View more publications


View more webcasts

Download PDF